Description
The presentation features Andrew Price as the host, introducing Heather Eardley, a representative of the Patients Association. Heather discusses the significant impact of the COVID-19 pandemic on patients, emphasizing their feelings of being abandoned and confused regarding treatments and care. She highlights the importance of communication between clinicians and patients, stressing the need for transparency about treatment processes and safety protocols during the pandemic. Heather shares insights from patient feedback, detailing their concerns about treatment delays and variation in care across hospitals. She advocates for shared decision-making, effective communication of testing requirements, and practical arrangements for vulnerable patients. Heather concludes by emphasizing that improving patient experiences requires active listening and a commitment from healthcare providers to adapt to the needs of their patients.
DOI: 10.1302/3114-210444